Legal

Refund & Cancellation Policy

Last updated October 22, 2026 · Operated by BriskNest US LLC, Texas, USA

This policy explains how billing, cancellations and refunds work for NestQueue, operated by BriskNest US LLC, a Texas limited liability company. It forms part of our Terms of Service.

7-day free setup

Every new workspace starts with a 7-day free setup period with all the modules you pick. No payment card is needed to start and you are never charged during this period. If you don't upgrade, your workspace becomes read-only after day 7: nothing is deleted, and you can still sign in and export your data.

Monthly plans

Monthly plans renew automatically each month until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing month and you keep access until then. We don't provide partial-month refunds for unused time, unused seats or modules you turn off mid-month.

Yearly plans

If you cancel a new yearly plan within 14 days of the first yearly charge, we will refund it in full. After 14 days, yearly plans are non-refundable, but you keep access until the end of the paid year and the plan will not renew.

Changing modules and seats

Adding modules or seats takes effect immediately and is charged pro rata for the rest of the billing period. Removing modules or seats takes effect from the next billing period.

Billing mistakes and service problems

If you were charged in error, charged twice, or the Service was unavailable for an extended period because of a problem on our side, contact us within 30 days of the charge and we will make it right with a refund or credit.

Event tickets sold through NestQueue

When a business sells event tickets through its NestQueue portal, that business is the seller and sets its own refund policy. Payments go directly to the business's PayPal account, so ticket refund requests should be sent to the organizer. NestQueue's per-ticket fee is not refundable when an organizer issues a refund, except where the event is cancelled because of a problem with our Service.

How to cancel or request a refund

To cancel, a workspace admin can contact us at nestqueue.com/contact or hassan.azhar@brisknest.us. Approved refunds are returned to the original payment method, normally within 5–10 business days. Nothing in this policy limits rights you have under applicable consumer law.