Pricing
Start with a 7-day free setup with every module you pick. No card needed. Then keep only the modules you need, from a single help desk to the full suite.
Every company starts with a 7-day free setup period with all the modules it picks. After that, you pay only for the modules you keep. Customers and requesters never count as seats.
Prices in USD per month, before tax, and are starting points. “Coming soon” modules can be reserved now and are not billed until they launch. Events has no monthly fee: 2% + $0.50 per paid ticket (free events are free).
Prices in USD per month, before tax. Customers and requesters never count as seats.
| Module | What you get | Price |
|---|---|---|
| Service | ||
| Support / Helpdesk | Ticket queue, customer portal, departments, L1–L3 tiers, SLAs, canned replies, automations, attachments, custom forms. | $12/agent/mo |
| Live Chat & Messaging | Embeddable chat widget with greeting, colors and business hours. WhatsApp, Messenger, Instagram and SMS coming soon. | $8/agent/mo |
| Knowledge Base | Public or login-only help center with search, categories and article views. | $15/portal/mo |
| E-commerce / Dropshipping | Order lookup, tracking, returns/RMA, supplier tickets, WISMO/refund canned replies, order CSV import. Includes 2 stores (+$10 per extra store). | $15/agent/mo |
| Feedback & Surveys Beta | CSAT ratings on resolved tickets with reporting. NPS surveys coming soon. | $15/mo |
| Internal | ||
| Internal IT | Employee IT requests: hardware, software, access, network, with an IT department queue. | $10/agent/mo |
| Tasks | Board, list, calendar and timeline views with assignees, priorities and due dates. | $4/user/mo |
| HR Requests Coming soon | Employee HR cases: onboarding, leave and payroll questions, with private visibility. | $6/agent/mo |
| Facilities & Maintenance Coming soon | Maintenance requests by location with recurring preventive jobs. | $6/agent/mo |
| Asset Management Coming soon | Track laptops, devices and stock (up to 500 assets); link assets to tickets. | $19/mo |
| Revenue | ||
| Events & Ticketing | Ticket types, discount codes, refunds, embeddable checkout and QR check-in. $0/month + 2% + $0.50 per paid ticket. | $0/mo 2% + $0.50 per paid ticket |
| Sales / CRM Handoff Coming soon | Deals pipeline with lead-to-ticket handoff between Sales and Support. | $8/agent/mo |
| Insights | ||
| Advanced Analytics | Trends, SLA hit rate, agent leaderboard, busiest-hours heatmap, transfers/escalations, CSV export. | $29/mo |
| Operations | ||
| Field Service Coming soon | Dispatch technicians, schedule visits, capture signatures and photos. | $15/technician/mo |
| Appointments Coming soon | Online booking pages, reminders and calendar sync. | $10/staff calendar/mo |
| Projects Coming soon | Projects with milestones, task lists and client updates. | $6/user/mo |
No. Your 7-day free setup starts the moment you sign up, with every module you picked. A countdown in the app shows the time left.
Add a payment method to keep going. If you don't, the workspace becomes read-only: nothing is deleted, your portal keeps taking requests and you can export your data any time.
Yes. Turn modules on or off from the Module store at any time. Your bill updates from the next billing period.
Monthly plans can be cancelled any time and stop at the end of the month. New yearly plans can be refunded in full within 14 days. See the Refund & Cancellation Policy.
Talk to us. Contact the team and tell us about your organization.