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Good evening, Eli
My open tickets161 awaiting first reply
SLA breached1first response
Solved (7 days)11
My first response (30d)1.6h
My CSAT (30d)4.15 / 5
Unassigned in my queues11
My queue
| #11245 Return request chat · 2d ago | Returns L1 | Urgent | Open |
| #10691 Order delayed webform · 85d ago | Orders & Shipping L2 | High | Pending |
| #10718 Item arrived damaged email · 79d ago | Returns L2 | High | Open |
| #10877 Order delayed chat · 55d ago | Orders & Shipping L1 | High | Pending |
| #10719 Change shipping address webform · 79d ago | Orders & Shipping L1 | Normal | Open |
| #10851 Where is my order? email · 59d ago | Orders & Shipping L1 | Normal | Open |
| #10927 Package marked delivered but not received email · 45d ago | Orders & Shipping L1 | Normal | Pending |
| #10970 Tracking not updating email · 41d ago | Orders & Shipping L1 | Normal | Pending |
| #11028 Item not as described chat · 32d ago | Returns L1 | Normal | Pending |
| #11118 Change shipping address chat · 19d ago | Orders & Shipping L1 | Normal | Pending |
| #11213 Change shipping address chat · 7d ago | Orders & Shipping L1 | Normal | Pending |
| #11256 Where is my order #1001? chat · 3h ago | Orders & Shipping L2 | Normal | Open |
Solved per day: me vs team average
My tasks
| Update shipping times page | Doing | 📅 Oct 24 |