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Good evening, Jordan
My open tickets123 awaiting first reply
SLA breached3first response
Solved (7 days)12
My first response (30d)1.9h
My CSAT (30d)4.52 / 5
Unassigned in my queues14
My queue
| #10520 Where is my order? email · 15d ago | Customer Support L1 | High | Open |
| #10637 Cannot log in after password reset webform · 9h ago | Customer Support L2 | High | Open |
| #10633 Order #10482 arrived damaged portal · 5h ago | Customer Support L2 | High | Open |
| #10645 Product question webform · 3h ago | Customer Support L2 | High | Open |
| #10073 Cancel my order email · 87d ago | Customer Support L1 | Normal | Pending |
| #10384 Gift card not working portal · 36d ago | Customer Support L1 | Normal | Open |
| #10427 Gift card not working webform · 29d ago | Customer Support L1 | Normal | Open |
| #10628 Gift card not working email · 1d ago | Customer Support L1 | Normal | Pending |
| #10643 Cannot export my reports to PDF email · 6m ago | Customer Support L1 | Normal | Open |
| #10155 Invoice copy needed email · 72d ago | Billing L1 | Low | Open |
| #10225 Gift card not working webform · 60d ago | Customer Support L1 | Low | Pending |
| #10230 Where is my order? chat · 59d ago | Customer Support L1 | Low | Open |
Solved per day: me vs team average
My tasks
| Train new agent | Doing | 📅 Aug 2 |
| Update return policy page | Todo | 📅 Oct 25 |