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Good evening, Alex
My open tickets00 awaiting first reply
SLA breached0first response
Solved (7 days)0
My first response (30d)—
My CSAT (30d)—
Unassigned in my queues18
Team overview
Open (team)6718 unassigned
SLA breached (team)15first response
New (7 days)79
Solved (7 days)57
CSAT (30d)4.28 / 5
Created vs solved · last 30 days
Open by department
My work
Solved per day: me vs team average
My tasks
| Prepare monthly report | Doing | 📅 Oct 15 |
| Q4 customer satisfaction survey | Doing | 📅 Oct 27 |